I (Don’t) Know

September 29th, 2015 by Kelly Kienzle

We always want to know things. We yearn for certainty and assurance. But why? We want to know what will happen, who will say what and how the work will go. We assume that we will be happier and more secure if we can forecast what

“I can read people.”

March 26th, 2015 by Kelly Kienzle

“I can read people.” I have recently (very recently) begun to think that is one of the more dangerous sentences we can say about ourselves. I had always thought proudly of this skill of mine. Yet when I began coaching and learned how to suspend assumptions

Do You Judge Behaviors or Intentions?

August 1st, 2013 by Kelly Kienzle

  We tend to judge ourselves based on our intentions and we judge others based on their behaviors.  Similarly, others judge themselves based on their intentions and they judge us based on our behaviors. Here’s how that plays out at work:  A colleague did not get

Surprise!

February 28th, 2013 by Kelly Kienzle

When was the last time you were surprised to discover something about a colleague?  What made you feel surprised?  Was the new fact so very unusual for a member of the human race?  Likely not.  Yet it was probably unusual to the image you had constructed